For Ryan Kitchel, there were three good reasons for buying Moore and Crimmins (Manage the Climate) from his aunt and uncle.
He’s always wanted to own his own business, his director of operations position at a start-up company ended because of COVID-19 and he liked the idea of returning home to Logansport.
“I worked out-of-town and out-of-state a lot over the last five years,” Kitchel said. “One thing I wanted to do was get back in town.”
So when Larry and Conna Kitchel were ready to sell their heating and cooling business, Kitchel talked it over with his wife, Heidi, about the opportunity.
She pointed out that he wanted to be the boss someday, and he kept driving past the business at the northeast corner of Sixth Street and Michigan Avenue.
He believes the Lord gave him the opportunity and helped in the right places.
Because of the pandemic, it was difficult to find a job, despite 18 years in the manufacturing industry and having an MBA, Kitchel said.
With help from John Williamson, a family friend who remains a silent partner, he bought the business on Jan. 19.
Kitchel describes himself as a jack-of-all-trades who grew up around his father’s concrete construction work and technical builders.
He has a working knowledge of heating and cooling and will get his HVAC certification in about a month.
In the meantime the three HVAC technicians who remained with the company are also teaching him, he said.
The employees are a reason why his uncle and aunt wanted to sell to an owner who would keep it a small business.
They didn’t want a larger company to absorb the business and cut employees, so that would give employees peace of mine, said Kitchel.
His aunt and uncle bought it from Moore and Crimmins in 1998.
Before them, the business has been at that location, a former Texaco station, since 1960.
Kitchel plans to keep it a 24-hour service and providing a personal touch and a level of trust.
“My core belief is building relationships,” he said. “Earning trust, it takes a lot of time. On the flipside, it’s very easy to lose that trust.”
Although the business will remain small and family-owned, Kitchel has been making some non-technical changes.
He’s launched a website (www.mooreandcrimmins.com) and set up a Facebook page for the business, and he plans to do advertising.
Kitchel also wants to educate customers, as he’s already started on the website, about maintenance like changing air filters regularly and twice-a-year servicing to extend a furnace’s life.
In the future, he wants to have a meet-and-greet, open houses for the public and public training, and the business will offer preventive maintenance plans.
“Our goal is to save them some money,” he said.
The mechanical part of the business will also be promoted more.
Moore and Crimmins works with hot water heaters, natural gas lines, water lines, boilers, evaporating systems and large air handling systems.
The business works mostly with residential systems, but the techs can do commercial and light industrial work and have refrigeration experience.
With 45 years total experience, the techs can understand the equipment problems.
Kitchel plans to help people in any situation, and if he doesn’t know something, he’ll find it out.
“It costs nothing to be a good person and try to help someone,” he said.
Moore and Crimmins Manage the Climate
Address: 400 Michigan Avenue, Logansport