As one motorist quoted in a media report at the time put it: “That adds up to a whole lot of money that they shouldn’t be getting from us when we already pay taxes on everything. Everything’s already getting more expensive.”
The lawsuit asks that the money be returned and the practice be stopped.
“We would hope that the state of Indiana, which is the government of the people, would see that they’ve overcharged people and agree to a class and agree to give people back their money,” Levin said.
The BMV said in May in response to the lawsuit that it “may have inadvertently” overcharged drivers for licenses.
The license bureau has made great strides in the past decade to improve service. Long gone are the days of tortuously long lines and complacent clerks. Today, response times are much shorter, and service is much improved.
The discovery of the overcharges is a black eye and sets back some of the good will that had been engendered.
By repaying the overages, the bureau can help ease hurt feelings and repair some of the damage to its image. Tracking down customers won’t be easy, but doing so will help restore trust in the agency.
— The Tribune, Seymour