Pharos-Tribune

Opinion

November 26, 2013

MARCUS: Confusion in world of computers

It was not surprising to see the confusion and attacks generated by the federal govern-ment’s effort to make the purchase of health insurance easier. We have seen it before. In business, universities, governments at all levels, new computer applications fail before they succeed.

Generally, there is nothing wrong with the computers. They work. The problems most often arise with the people who design and write the complex programs needed to run the machines. This work often involves innocents who think they know what they need and experienced skeptics who know how difficult it is to integrate diverse systems and objectives.

Hoosiers, in particular, should understand these problems. It was our Governor, Mitch Daniels, who brought in IBM to design and implement a new computer system for our welfare programs in 2006. Something went wrong.

Perhaps our people failed to make clear Indiana’s needs to the IBM folks. Or maybe the problems were too complex for the team IBM assigned to the tasks. Whatever the cause, those Hoosiers on public assistance and the employees who worked with them were not well-served by the new system.

Of course, neither the Daniels administration nor IBM could be at fault. The administration was known for its sharp-minded, analytical approach to all matters. And IBM …. What can be said about the most famous and experienced computer company in the world?

Yet, somehow, something did go wrong. This marriage built upon the best intentions, ended in divorce court in 2009, with the state suing IBM for $150 million. That was a modest demand considering the state had already paid $437 million to IBM for its failing effort.

Naturally, IBM counter-sued for $113 million for breach of contract. No alienation of affections was charged, nor did anyone name a guilty third party.

The state kept $12 million in equipment for which IBM wanted payment. Apparently they were not wedding gifts. The judge also ordered the state to pay IBM another $40 million for the break up.

Text Only | Photo Reprints
Opinion
  • WILLIAMS: America still the dream Is America really in as bad as shape like many people say it is? I’m 67 and when I look around, I don’t see it.Everything isn’t great but believe it or not, there has never been a time when everything was great, not even in those innocent Fifties we

    July 31, 2014

  • OUR VIEW: Every town that has any sort of waterway -- whether it be a river or a creek or just a stream -- knows it will be used as a trash can. And oftentimes, tires are a favorite trash to be tossed into the waterways. Many organizations and concerned citize

    July 31, 2014

  • WERNER: The mystery of the Indian grave at Dykeman Last summer I contacted Thelma Conrad, executive director of the Cass County Historical Society, to ask her if she had any information on the Indian grave at Dykeman Park. Thelma had heard of it but had never seen the small marker that tells of the I

    July 31, 2014

  • THEIR VIEW: Data confirms our obsession with sports Of the five highest paid employees of Indiana University, three are involved with athletics. That was the case in 2013 as well.In new evidence that spending on athletic department salaries is outpacing the rest of the university, if not the vast majo

    July 30, 2014

  • RAMPBELL: Keeping the sick at home Something strange happened here this week: Lots of workers who’ve never done so before got the right to call in sick. And that’s a good thing.The Big Apple, you see, is joining a handful of other trailblazing cities such as Washington, San Francisco

    July 30, 2014

  • KITCHELL: Patacsil was no ordinary Joe Somebody forgot to tell Joe Patacsil that if he wanted to wrestle at a Big Ten university with black and gold as its school colors ... well, most people who know anything about college wrestling today might have said he picked the wrong one -- Purdue

    July 30, 2014

  • MARCUS: The higher education funding mess Public higher education financing is unsustainable as currently configured. This conclusion was reached by two important groups over the past two years. The National Association of State Budget Officers and the State Higher Education Executive Office

    July 29, 2014

  • PUBLIC FORUM: Are businesses missing out on interns? Are businesses missingout on interns?Admittedly we’re a little biased, but the Indiana INTERNnet and Indiana Chamber teams believe your company is not operating at full capacity if you aren’t hosting an internship program. Missing out on increased pr

    July 29, 2014

  • VILLAGE IDIOT: The state of the reunion “Katy! It’s been so long! How’ve you been?”My God, she’s gained so much weight I didn’t recognize her. It’s a good thing we’re all wearing nametags. I thought it was some distant cousin past due with triplets.“Bob! Long time, no see.”No hair, either.

    July 29, 2014

  • OUR VIEW: Indiana's right-to-work law unnecessary It has been a crime for Indiana employers to enter into labor contracts that require workers to pay union dues since Feb. 1, 2012 — the day then-Gov. Mitch Daniels signed legislation making the Hoosier State a “right-to-work” state.Whether Indiana ke

    July 29, 2014

Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide
Poll

Should the U.S. impose a travel ban on three West African nations in response to a growing Ebola virus outbreak?

Yes
No
Not sure
     View Results
Featured Ads
AP Video
Netanyahu Vows to Destroy Hamas Tunnels Obama Slams Republicans Over Lawsuit House Leaders Trade Blame for Inaction Malaysian PM: Stop Fighting in Ukraine Cantor Warns of Instability, Terror in Farewell Ravens' Ray Rice: 'I Made a Huge Mistake' Florida Panther Rebound Upsets Ranchers Small Plane Crash in San Diego Parking Lot Busy Franco's Not Afraid of Overexposure Fighting Blocks Access to Ukraine Crash Site Dangerous Bacteria Kills One in Florida Workers Dig for Survivors After India Landslide Texas Scientists Study Ebola Virus Smartphone Powered Paper Plane Debuts at Airshow Southern Accent Reduction Class Cancelled in TN
Parade
Magazine

Click HERE to read all your Parade favorites including Hollywood Wire, Celebrity interviews and photo galleries, Food recipes and cooking tips, Games and lots more.