Pharos-Tribune

Local News

June 23, 2013

Virgin America flies high in airline ratings

Rankings based on survey of 16,000 customers.

Virgin America soared to the top of the latest Consumer Reports Ratings of airlines in its debut appearance on the list, receiving some of the highest satisfaction scores it has seen in years.

Consumer Reports’ airline Ratings are based on a survey of 16,663 subscribers conducted by the Consumer Reports National Research Center. Survey respondents flew a combined 31,732 domestic flights and were asked to rate their satisfaction with their respective airlines’ check-in ease, cabin crew service, cabin cleanliness, seating comfort, baggage handling and in-flight entertainment.

Virgin America, which started in 2007 and has recently expanded the number of cities it serves to 21, received stellar scores across the board from Consumer Reports readers. And even though it charges $25 each for the first and second checked bags, it was the only airline to get the top score for baggage handling.

Southwest Airlines and JetBlue Airways were also rated highly, a feat they might owe to the fact that they’re the only carriers on the list that let fliers check one (JetBlue) or two (Southwest) bags for free. Both also received high marks for check-in ease and cabin crew service, but JetBlue scored higher for cabin cleanliness.

Spirit Airlines found itself at the bottom of the ratings, receiving the lowest marks across the board. The no-frills airline has fares that can be as low as 90 percent less than other carriers, but it charges a wide array of fees, including $10 to $19 to book a flight and $35 to $100 per carry-on bag. Readers were also sore about Spirit’s seats; it has the tightest seating space in the industry.

How to track down the best fare

You’ll have to shop around a bit to get a good ticket price. Here’s what Consumer Reports recommends:

• Work the Web. Almost all of the respondents (94 percent) who booked their own flights did so online. Of those respondents, 59 percent compared fees on other websites before they chose an airline. To uncover the best deal, cast that wider net.

Text Only | Photo Reprints
Local News
  • NWS-PT042414 Princess Singing-MAK Fairy tale remix: Lewis Cass presents "Once Upon a Mattress" WALTON -- Barbra Burch played Queen Aggravain in Lewis Cass High School's 1985 production of "Once Upon a Mattress." Twenty-nine years later, she is directing the musical at the school. "It's kind of surreal," she said. "There are some things that ta

    April 24, 2014 2 Photos

  • Indiana Packers opening Frankfort plant FRANKFORT -- Delphi-based Indiana Packers bought a former Birchwood Foods meat plant in Frankfort and plans to reopen it this summer. Indiana Packers, which employs 2,000 full time at its Delphi plant, is investing $2.28 million to purchase, renovate

    April 24, 2014

  • Minding the nutrition gap Almost one in five children in Cass County who sometimes don't have access to enough food for a healthy life aren't eligible for federal assistance programs designed to address that lack, a new study indicates. Feeding America's Map the Meal Gap proj

    April 24, 2014

  • Police blotter: April 23, 2014 Have a tip? Anyone with information on a crime is encouraged to call Crime Stoppers at 800-222-TIPS. Information leading to an arrest or conviction could lead to a reward of up to $1,000.

    April 23, 2014

  • Mall mortgage up for auction The mortgage note for the Logansport Mall is scheduled to be sold at auction early next month. Foreclosure procedures for the mall began when lawyers for Algonquin State Bank, N.A., out of Algonquin, Ill., filed a complaint against the mall's owner -

    April 23, 2014

  • NWS-PT042314 Earth Day4.jpg Being kind to their mother: Lewis Cass students plant trees on Earth Day WALTON -- Weeks of planning came together Tuesday as students planted 22 trees on the grounds of Lewis Cass Jr.-Sr. High School in observance of Earth Day. Amy Densborn, a science teacher at Lewis Cass, wanted to plant the trees so that students in s

    April 23, 2014 5 Photos

  • NWS-PT042314 Bags.jpg Students collect 2,475 pounds of plastic bags The Cass County Solid Waste Management District now knows to be careful what you ask for. The district opted to again this year host its plastic shopping bag contest for area elementary schools in observance of Earth Day. Overall, the district recei

    April 23, 2014 1 Photo

  • Inmate sues for religious services at Miami County prison BUNKER HILL – A Native American inmate is suing the Miami Correctional Facility for violating his constitutional religious freedom after the prison last year terminated Native American worship services. Daniel Littlepage says in a class action lawsui

    April 22, 2014

  • Police blotter: April 22, 2014 Have a tip? Anyone with information on a crime is encouraged to call Crime Stoppers at 800-222-TIPS. Information leading to an arrest or conviction could lead to a reward of up to $1,000.

    April 22, 2014

  • NWS-PT042214 Indiana Beach Viper.jpg Monticello amusement park brings new thrills MONTICELLO -- Indiana Beach's first major steel roller coaster -- the Galaxi -- is being retired after 42 years. Don Hurd operated the ride as a park employee 35 years ago. "At that time, it was one of the biggest coasters around," he said. "It's one

    April 22, 2014 2 Photos

Featured Ads
More pharostribune.com
Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide
AP Video
SKorea Ferry Toll Hits 156, Search Gets Tougher Video Shows Possible Syrian Gas Attack Cubs Superfans Celebrate Wrigley's 100th Raw: Cattle Truck Overturns in Texas Admirers Flock to Dole During Kansas Homecoming Raw: Erupting Volcanoes in Guatemala and Peru Alibaba IPO Could Be Largest Ever for Tech Firm FBI Joining Probe of Suburban NY 'Swatting' Call U.S. Paratroopers in Poland, Amid Ukraine Crisis US Reviews Clemency for Certain Inmates Raw: Violence Erupts in Rio Near Olympic Venue Raw: Deadly Bombing in Egypt Raw: What's Inside a Commercial Jet Wheel Well Raw: Obama Arrives in Japan for State Visit Raw: Anti-Obama Activists Fight Manila Police Motels Near Disney Fighting Homeless Problem Michigan Man Sees Thanks to 'bionic Eye' S.C. Man Apologizes for Naked Walk in Wal-Mart Chief Mate: Crew Told to Escape After Passengers
Parade
Magazine

Click HERE to read all your Parade favorites including Hollywood Wire, Celebrity interviews and photo galleries, Food recipes and cooking tips, Games and lots more.
Poll

Should mushroom hunters be allowed to forage off-trail in Indiana state parks?

Yes
No
Undecided
     View Results
eEdition