Pharos-Tribune

Editorials

April 15, 2013

OUR VIEW: Taking responsibility is refreshing

It’s been a year since Cass County entered into an agreement with Rural Metro to provide privately funded ambulance service to the area.

When we checked in recently to see how things were going, we didn’t like what we found. Reports of late ambulance arrivals or, in some cases, no arrival at all were rampant. We were told patients were waiting on crews who were lost or coming in from Lafayette. In emergency situations, time is of the essence, and obviously timing was a problem here.

So we went to the source in search of answers. When we contacted the company, we received a refreshing response.

“It was our fault,” said Jeff Slusser, northern Indiana operations manager for Rural Metro.

In this day and age of finger pointing and scapegoats, it was a nice change of pace to hear someone step up to the plate and accept responsibility for a problem.

But acknowledging the problem and fixing it are two different things. And it turns out, Rural Metro appears to be doing both.

Slusser acknowledged staffing and management changes that have contributed to the problem and other changes in progress aimed at correcting it. The new management, Slusser told us, is approaching Cass County as the rural area it is. Previous processes tailored toward metro areas just weren’t cutting it here.

With a limited number of ambulances devoted full time to Cass County, Rural Metro is changing how emergencies and routine transfers are handled. This change, Slusser assured us, will mean there will be a local ambulance ready in case of an emergency.

Slusser said the company struggles with being viewed as “outsiders.” In hopes of fixing that, he said they try to hire local people whenever possible.

We think being honest about the problems and putting the ball in motion on making improvements should go a long way in changing the area’s perception of the service.

We look to the next four years of the contract with Rural Metro with hope that the devotion to providing the best, quickest service possible will continue to be a priority.

We’ll be sure to keep an eye that things stay on course.

1
Text Only | Photo Reprints
Editorials
  • THEIR VIEW: Littering shows disregard for surroundings Numbers tell a sad story about the disregard many Hoosiers have for their surroundings. Too many in Indiana don't care enough about the environment to prevent them from cluttering the countryside by carelessly tossing litter along the side of roadway

    April 18, 2014

  • THEIR VIEW: Lawmakers fail to act on the issue After several years of fretting over Indiana's ongoing methamphetamine problem, the Indiana General Assembly continues to struggle for a solution. The issue seems to come up every session, given that Indiana leader the nation in meth lab seizures. Bu

    April 17, 2014

  • THEIR VIEW: Constitutional convention won't work today There seems to be a growing idea that we need a Constitutional convention. That, of course, is the other way to change the Constitution. Amendments have been used 27 times to make changes, ranging from limiting the president's term of office to the d

    April 16, 2014

  • THEIR VIEW: Health care fraud can't go unchecked National health care spending tops $2.7 trillion annually. That leaves a lot of room, and temptation, for abuse of a bureaucracy that administers medical services. Medicare and Medicaid scams may cost taxpayers more than $98 billion each year. Health

    April 15, 2014

  • THEIR VIEW: Lessons from 2nd Fort Hood The shooting at Fort Hood last week has stirred up more debates about guns and mental health but adding little more than some oratorical dust. Consider these elements: • Army Spec. Ivan Lopez, who killed three and wounded 16 others before taking his

    April 10, 2014

  • THEIR VIEW: Fast lane for road projects Our interstate, national and state highways carry millions of people through and across Indiana each year. Those roadways form the physical connections among our communities. Not just people, but dollars. One state legislator says "half a trillion do

    April 9, 2014

  • THEIR VIEW: Doubts about Common Core doubts It wasn't the most solid week in the movement to swap out the school standards known as Common Core State Standards for a homegrown set of measures in Indiana. Sure, the General Assembly was able to get a bill to Gov. Mike Pence last month to scrap t

    April 8, 2014

  • OUR VIEW: Parents, let's talk about money There are many talks that parents need to have with their children. They talk about bullying at school and talk about drugs. And of course, there's the always-dreaded "birds and the bees" talk. But there's a talk that many parents gloss over. And it'

    April 6, 2014

  • OUR VIEW: Sporadic bouts of snow, rain and sun have kept most of us indoors the past few weeks. Now, weather forecasters tell us of better, warmer days, the kind where we can roll down the car windows, open the sunroof or hop on a motorcycle. But it's that tim

    April 4, 2014

  • OUR VIEW: Early voter registration deadlines should go Sign up for nearly anything online and you'll have a confirmation of completion email within seconds. Sometimes it's so fast that it seems your inbox dings before you even hit enter. The processing of information has become almost instantaneous. Tha

    April 3, 2014

Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide
Poll

Should mushroom hunters be allowed to forage off-trail in Indiana state parks?

Yes
No
Undecided
     View Results
Featured Ads
AP Video
Parade
Magazine

Click HERE to read all your Parade favorites including Hollywood Wire, Celebrity interviews and photo galleries, Food recipes and cooking tips, Games and lots more.