From staff reports
---- — INDIANAPOLIS — The Indiana Department of Revenue (and the U.S. Internal Revenue Service) will open the 2014 filing season and begin processing individual income tax returns Friday. The Indiana Department of Revenue encourages taxpayers to electronically file their federal and state returns. The department will also extend its customer service hours.
Starting Jan. 31, the Department of Revenue will again offer qualified taxpayers a free filing service called Indiana freefile (INfreefile) to file both their federal and state taxes online. Last year, more than 118,000 taxpayers used INfreefile to file their Indiana taxes. However, nearly 1 million Hoosier taxpayers qualify to file taxes for free through INfreefile.
Taxpayers should visit www.freefile.dor.in.gov to see if they qualify for INfreefile based on the vendors’ options. If qualified, taxpayers can click the vendor of their choice and complete their tax returns online.
If not qualified for INfreefile, taxpayers can e-file their federal and state tax returns using one of many vendors who offer those services.
The department encourages e-filing because e-filed returns are processed in 10 to 14 days, while a paper return can take up to 10 to 12 weeks. E-filing software may suggest credits and deductions you might not have known about, according to a release from the Department of Revenue.
In addition, the department states electronic returns have a 2 percent error rate versus 20 percent for paper returns.
To better serve taxpayers, the department has extended its customer service office hours during the tax season to the following:
• 8 a.m. to 4:30 p.m. Monday through Friday, through the end of January.
• 8 a.m. to 5 p.m. Monday through Friday, February through April
If taxpayers have any questions regarding their individual income tax returns, they should contact the department at 317-232-2240 or visit www.in.gov/dor/3392.htm.