Pharos-Tribune

Breaking News

Business

August 22, 2013

Consumer Reports: Car owners prefer independent shops

A common misconception is that you have to take your car to a dealer for maintenance and repair work to keep its warranty valid.

In fact, not only can you take your car to an independent mechanic, but most car owners say they prefer those shops for repairs, often because they're less expensive than dealers.

That's what Consumer Reports found in its latest service satisfaction survey, conducted by the Consumer Reports National Research Center, and those results are consistent with its survey findings in recent years. The results are based on subscribers' experience with 145,000 vehicles that were taken to a dealer or independent shop over the previous 12 months for a repair.

Overall, Consumer Reports surveyed owners of 32 brands, including makers of moderately priced models and luxury nameplates. Regardless of brand, the repair cost was often a significant factor in the higher scores for independent shops. Hyundai and Kia dealers received the highest rating for price, and Mercedes-Benz owners rated their dealers the lowest.

Consumer Reports found relatively little difference in satisfaction among the brands, although Acura, Buick, Cadillac, Lexus, Lincoln and Porsche owners were among the more satisfied. Owners of Jeep, Land Rover, Mitsubishi, Nissan and Volkswagen models were less satisfied. Generally, the lower a brand scored for dealership repairs, the greater the difference between satisfaction scores for dealers and independent shops.

INSPECTING A USED CAR

Finding a trouble-free used car has nothing to do with luck and everything to do with applying good research and investigative skills. Knowing how to spot potential problems and determining how reliable a used vehicle is can save you from expensive automotive headaches down the road.

Consumer Reports offers the following advice to help you to avoid a lemon and find a good value.

Homework. To reduce the risk of purchasing a trouble-prone vehicle, identify models with a good reliability record before you begin shopping. If the car you're interested in is known to have certain trouble spots, you know to pay special attention to those components during inspection.

Text Only | Photo Reprints
Business
  • Earns General Motors [Duplicate] [Duplicate] GM profit 2Q falls 85 pct. on recall costs DETROIT (AP) — Recall costs chopped $1.5 billion from General Motors' bottom line in the second quarter, cutting its net income by 85 percent. The automaker, which is in the midst of the worst recall crisis in its history, posted a net profit of $190

    July 24, 2014 1 Photo

  • China McDonald's KFC [Duplicate] [Duplicate] Boss of company in China meat scandal apologizes BEIJING (AP) — The chairman of an American meat supplier apologized Thursday for a Chinese subsidiary that is accused of selling expired beef and chicken to restaurants including McDonald's and KFC. Fast food chains in China suspended use of products

    July 24, 2014 1 Photo

  • IMF sees US growth at weakest since recession WASHINGTON (AP) — U.S. economic growth this year will likely be at the weakest pace since the Great Recession ended, the International Monetary Fund said, mostly because of a sharp, weather-related contraction in the first quarter. But the global len

    July 23, 2014

  • Wall Street [Duplicate] [Duplicate] US stock slip to start the week; Six Flags sinks NEW YORK (AP) — The stock market drifted lower to start the week as more companies lined up to post their quarterly earnings. Mounting tensions between Russia and the West over the downed plane in Ukraine also occupied investors' attention. KEEPING S

    July 21, 2014 1 Photo

  • Russia's Severstal selling US plants for $2.3B NEW YORK (AP) — Russian steel company Severstal is exiting the U.S. market, selling a pair of steel plants to AK Steel and Steel Dynamics for about $2.33 billion. Word of a possible sale began to circulate earlier this year as the West threatened san

    July 21, 2014

  • BIZ BUZZ: Manor Motel to reopen under new owners A new owner is sprucing up the Manor Motel on Logansport’s east side.Closed since January 2013 after its was repossessed by Bank of Indiana, the motel sold June 3 to Harshadrhai Patel, an Ohio man, according to the motel’s new manager, Chaku Patel.Th

    July 20, 2014

  • Business news in brief, July 20 Barrett namedto legal associationMatthew D. Barrett, a Logansport attorney, recently became a lifetime member of the Elite Lawyers of America and received an award to commemorate his jury trial achievements.Elite Lawyers of America is a national orga

    July 20, 2014

  • BIZ-PT072014 consumer reports.jpg Consumer Reports: Best home face-lifts for $50 or less Is your house making a good first impression? If the door and other areas around the front are looking like they need work, it could put off potential buyers, not to mention visitors, according to ShopSmart, the shopping magazine from the publisher o

    July 20, 2014 1 Photo

  • Teen starts first job - and savings plan DEAR BRUCE: My 18-year-old son recently started his first job. He keeps asking me where he should put his money to start saving for his future. He said he can afford to put $50 a week in a savings account. How much do you think he should accumulate i

    July 20, 2014

  • Wall Street [Duplicate] [Duplicate] US stocks trading higher on company earnings Stocks headed for a higher close late Friday afternoon, rebounding on a wave of strong corporate earnings from Google, Honeywell and other big companies. Bank holding company Huntington Bancshares and furniture maker Knoll were among the big gainers.

    July 18, 2014 1 Photo

Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide
Poll

The Pence administration continues to cut Indiana agency budgets despite a state surplus of $2 billion. Is this wise management of state funds?

Yes
No
Not sure
     View Results
Featured Ads
AP Video
Arizona Prison Chief: Execution Wasn't Botched Calif. Police Investigate Peacock Shooting Death Raw: Protesters, Soldiers Clash in West Bank Police: Doctor Who Shot Gunman 'Saved Lives' 'Modern Family' Star on Gay Athletes Coming Out MN Twins Debut Beer Vending Machine DA: Pa. Doctor Fired Back at Hospital Gunman Raw: Iowa Police Dash Cam Shows Wild Chase Obama Seeks Limits on US Company Mergers Abroad Large Family to Share NJ Lottery Winnings U.S. Flights to Israel Resume After Ban Lifted Official: Air Algerie Flight 'probably Crashed' TSA Administrator on Politics and Flight Bans Raw: National Guard Helps Battle WA Wildfires Raw: Ukraine's Donetsk Residents Flee Senators Push to End Hamas Threat in Cease-Fire A Young Victim's Premonition, Hug Before MH17 Raw: Deadly Storm Hits Virginia Campground Death Penalty Expert: 'This is a Turning Point' Raw: MH17 Victim's Bodies Arrive in Netherlands
Parade
Magazine

Click HERE to read all your Parade favorites including Hollywood Wire, Celebrity interviews and photo galleries, Food recipes and cooking tips, Games and lots more.