A full-day Disney’s Approach to Quality Service program will give participants an insider’s look at business practices that have helped Disney maintain respect for product and service quality. Participants will learn how to exceed customer expectations using a well-defined service infrastructure, ongoing research and service standards.
Registration is $399 per person and includes all course materials, lunch and parking. Companies and organizations that register four or more persons may take advantage of a discounted rate.
For more information or to register, call 800-459-0561, ext 285.